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what working tech support is REALLY like

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34 comments

@Xpurple February 11, 2024 - 10:11 pm
I am IT, I've done it for roughly 30 years. Yeah. It's soul sucking.

But, I still love it.
@girlscoutfather6766 February 11, 2024 - 10:11 pm
“So what’s -“ “What?”

“I said what’s going on -“ “My computer isn’t turning on.”

“You said that your device isn’t turning on?” “Hello? Yes, yeah. My computer won’t start”

…


“Okay - so you’re telling me that there are some power issues then?””… Sorry, sorry. It’s pretty noisy in here. Let me try to find somewhere quiet.”


…

“Okay.” “Okay? So can you please repeat what issue you’re experiencing, sir?”
“My phone won’t start.” “Phone?? Phone or computer sir.”
“My phone.”
“Sir, can you tell me your location. I’m driving by that area, I’ll stop by.”
@AtlasCrafted February 11, 2024 - 10:11 pm
Worked for HP and had a guy email me and this is verbatim:
"HP fucked up. They forget to include the wireless cable with my printer"

I sent the email to my boss because I couldn't respond to it not condescendingly
@MyrtleEntertainment February 11, 2024 - 10:11 pm
Guys... i can attest to this. IT is a fun job if you enjoy working with technology, but the call center is the worst.

I got a phone call from someone who needed to reset their password to get back into their account WHILE THEY WERE IN THE HOSPITAL DRUGGED UP ON MEDS!!!
@ILoveCookie3 February 11, 2024 - 10:11 pm
Everyone should work in an area of customer service for at least a year before being allowed to call themself an adult
@alexsmith2039 February 11, 2024 - 10:11 pm
all the stuff you named is everything that's good about doing tech support! it's empowering because you get to help people who otherwise wouldn't know how to communicate their problems or troubleshoot themselves learn how to use tools that are growing more and nore necessary for everyday life. and ease with tech is related to politics and identity a lot too
@jmc28J17 February 11, 2024 - 10:11 pm
I work in facilities management and both clients have been a bank and an investment management company. So the facilities management office will deal with employees like regular office staff to executives and the trades like your building engineers, maintenance technicians, painters, plumbers, locksmith, carpenters, etc. basically whatever breaks or needs fixing we deal with that plus the financials part. Anyways a common call especially at an hq site is it’s either too hot or too cold which building engineers respond to, or our in-house engineers we have onsite that handle supplemental hvac systems depending if your site is leased or owned. Some employees have a good idea of what facilities managers or building managers do. Then you have others that are clueless and think a building engineer is on standby to make it warmer or cooler with his magic wand. For some reason a lot of people put in tickets for IT issues and I got so frustrated and replied to the requester that we are not IT we are facilities. Please submit an IT ticket or I can do it for you if needed. They didn’t reply.
@AlexEspinosa448 February 11, 2024 - 10:11 pm
Funny, b
It happens...patience mates! Had-a-90 min support call 2 days ago from an elderly person, not even in her PC...LoL
@chadkirk925 February 11, 2024 - 10:11 pm
I've been in IT support for a law firm for 2 years now. This is spot on.
@ezequielrosa1221 February 11, 2024 - 10:11 pm
As a person called Ezekiel, I didn't got it
@nicolasramirez7003 February 11, 2024 - 10:11 pm
I’ve done a few tech support jobs and people that call are all just the same, it’s like we’re in a simulation, they simply do not change and have a pea sized brain

“My router doesn’t work, I put it in my oven for 20 minutes under 300 degrees and it still doesn’t work!” Type shit 💩
@Quinnsek February 11, 2024 - 10:11 pm
"Did you change your password when we pushed out the 12 character password policy?"

"Well yeah.. I mean I tried to.. does 10 characters count?"

: O
@nerdywayfinder1827 February 11, 2024 - 10:11 pm
Literally its like watching an animated recording of the last 2 years of my life...Same brain dead chimps passing for humans, same level of ludicrous expectations regarding what we're capable of doing in IT.. This was cathartic. Thank you.
@imanassole9421 February 11, 2024 - 10:11 pm
Ahhh.. a fellow psychopath. 😅 Seriously though, you have to be a special type of crazy to enjoy Tech support. I use to be a TS agent for a very large cellphone phone company.. we'll call them.. BT&T.. Idk how law works, don't judge me! I actually loved it! My favorite calls were escalations. Yes, the people who treat you like you are the source of all that is wrong in their life and have no issue telling you in ways that would make a sailor blush. That was actually sooo much fun for me. 😅 There is no better feeling than someone who just met you screaming at you at the top of their lungs, calling you everything under the sun, only for the call to end with them profusely apologizing, and admitting how much of an ass they acted like. My big thing was, you called me for help.. and like it or not.. you're gonna get the best most friendly help there is.. wether you want it or not. 😈😈 The funny thing is, the nicer and sweeter you are.. the more angry they get. Or rarely, they would just out right demand to speak to my manger (as if they will get a different resolution😊).. which was a guy that literally has basically the same power and permissions that I did, and goes off the same rule book.. we also got to listen to the end of the call. 😈😈 Be nice to people you're asking for help from.. there's your PSA kids. Then (as all big companies do, they introduced sales to our agenda and ruined.. everything! I use to have a billion hilarious stories, but just forgot like 99 percent of them. I once had to explain to a 20 something year old, tax paying, voting woman why the touch screen wasn't working on her flip phone. Explained how to operate this ancient foreign technology to her.. but in a nice and non sarcastic way. We both laughed about it, it was great. I really just couldn't believe she had never seen a flip phone before.
@Ree_DV9 February 11, 2024 - 10:11 pm
This was funnier then i was expecting 👏🏾
@karolwithaz February 11, 2024 - 10:11 pm
I used to be my grandmothers as well as my mothers tech support and once a week they would come to me to simply state in terrible English, "Phone no work".
To resolve their problem all I did was turn the device off and then on again which made me Jesus.
@lordMartiya February 11, 2024 - 10:11 pm
Many years ago, I worked in retail. I once had to force a guy out of the cash registry spot.
@BWGPEI February 11, 2024 - 10:11 pm
Having worked a support job at a factory level, I am some glad I'm retired now. The lack of common sense you describe is indeed enough to make a sane tech quit.
@boweevil5915 February 11, 2024 - 10:11 pm
The frustrating part is trying to convey to the IT person that you arnt someone that thinks you accidentally deleted the internet because your browser icon isnt on your desktop anymore
@97rhymes February 11, 2024 - 10:11 pm
As a TSE myself, I can assure that this video is based on true life events . . You can't make this shit up 😂
@DemetriusPooleJr February 11, 2024 - 10:11 pm
Great video
@wilm3864 February 11, 2024 - 10:11 pm
I once had a call from a woman whose desktop computer (which she bought used from Goodwill) could not connect to WiFi, and Ethernet was not an option. After some checking, I concluded that the computer did not have a WiFi adapter. She then asked, "Can I download it?"
@edwardlee9085 February 11, 2024 - 10:11 pm
I'm regretting my graduation and work as an IT supporter... Sometimes I wish I could go back in time just to stop myself from taking IT course
@dtvfan24 February 11, 2024 - 10:11 pm
having worked in IT, every company i worked for said, oh the IT guy will fix it. just go to him and fix it, and that phone support is the worse. come one people its 2020s , people know how to use computers.
@BamaLam4 February 11, 2024 - 10:11 pm
lol
@certs743 February 11, 2024 - 10:11 pm
I lasted 5 years.
@software_engineer2929 February 11, 2024 - 10:11 pm
YOOOO THESE GRAPHICS GOT ME ROLLING!!!!! This video is so true tho
@Bladexngt100 February 11, 2024 - 10:11 pm
Way back in the day, I get a call requesting help with a password.
I reset it and tell the user to setup a new one.
He tells me that its not taking it.
I tell him the password requirements.
Only for him to ask me: "what is a Capital letter?"
Took me a minute to figure out how to explain it to him. "you know when you hold shift and press any letter...?!"
@poundsign9731 February 11, 2024 - 10:11 pm
Same feeling when I was a medicaid cab driver. Oof!
@benseymour1870 February 11, 2024 - 10:11 pm
can you put the red flag parade on a shirt
@ThePierogiQueen February 11, 2024 - 10:11 pm
I did not expect the PTSD that came while watching this video. I had to remotely go into someone's computer just to show them how to open up a tab in Google
@vlad_IT_87 February 11, 2024 - 10:11 pm
So are you still working in IT support? :D Or are you in some other IT related field?
@nicoleharris4192 February 11, 2024 - 10:11 pm
My Dad used to work IT (late 90s). He'd fix people's issues (obviously). But he also LOVED to just straight up f*ck with people. He'd usually say things like: "squirrels running across telephone wires outside can cause network interference" Or "unplug your computer, then spin around in a circle 4 time. Twice clockwise, twice counter clockwise. You'll stir the signals up enough that when you plug your computer back in, you should have better service." I LOVE hearing his tech support stories. They're hilarious. 😆😆
@shay4068 February 11, 2024 - 10:11 pm
Hello this is IT have you tried turning it off and on again? are you sure it’s plugged in?

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